Frequently Asked Questions

If you have any questions that aren't addressed, here, please feel free to give us a call or via email/contact form.
We'd be glad to answer any questions you might have. 

 

What time is check-in and check-out?

Check-in time is 3:00pm and check-out time is 11:00am. However, if you arrive prior to 3:00pm and your room is available, we’ll be glad to let you check in early.

Check-out time is at 11:00am, but my flight doesn’t leave until the evening. What can I do?

We can store your bags for you after you’ve checked out. You are welcome to relax in our front lobby for as long as you need. We serve coffee and tea throughout the day and you can relax on our couches while you read our selection of magazines, watch TV, or browse the Internet.

Does your hotel provide tours?

Unfortunately our hotel doesn’t provide tours. However, there are many tour options in town. We are not affiliated with any of the tour companies or tour guides, but for your convenience, we can give you information on tour options available to you.

Is your hotel open year round?

Yes, we are open 365 days of the year, even on Christmas! Our front desk hours are 7:00am – 9:00pm, so feel free to contact us anytime if we can help you answer any questions.

What is your cancellation policy?

Our cancellation policy is 72 hours, so if you need to make changes to or cancel your reservation, be sure to let us know in advance and we’ll be glad to accommodate your travel plans.

Is it true that guests are supposed to remove their shoes in the hotel?

Yes, we do ask for all guests to take off their shoes in our hotel. Given the dirt roads in Utqiaġvik and the heavy snow in the winter, this will help to keep our hotel clean and comfortable for all guests staying with us. We have convenient shoe cubbies in the front as well as complimentary disposable slippers. You are welcome to bring your shoes to your room if you prefer to do so.